Deliveries are an integral part of our business, and we have stated below some
basic guidelines covering the important aspects of the delivery process. Please
bear these in mind when asking for goods to be delivered. We welcome the collection
of goods direct from Horchester Farm for local, or even not so local, customers,
but remember that all products are made to order and should be ordered in advance..
- Delivery costs are based upon the actual weight of the consignment, and
in the case of pallets, also upon the delivery address postcode. It is therefore
necessary to contact us to obtain the delivery cost before ordering. We send
out a variety of consignments varying in weight and we feel that charging
delivery against the actual weight and destination of the goods is the fairest
method.
- A full delivery address postcode is essential.
- A contact telephone number is also required. Clear directions for difficult
to find locations are also necessary.
- All Mainland orders are sent on a next-day service. However this is not
guaranteed, and a specific delivery time or morning/afternoon delivery can
not be advised.
- Unless specific instructions are given, carriers WILL NOT leave goods
without a signature. A card will be left at the delivery address giving the
telphone number of the delivery depot. It is then the customer's responsibility
to arrange re-delivery or collection. Any extra charge incurred will not be
borne by Rose of Jericho Limited.
- Specific instructions can be given to the carriers to leave goods at e.g.
a neighbour, in the garage, behind the coal shed, etc. These instructions
must be given to Rose of Jericho Limited at the time of ordering.
- Check that ALL the goods have been delivered and that they
are in GOOD CONDITION before signing the delivery note.
- NO CLAINS WILL BE CONSIDERED UNLESS LOSS OR DAMAGE IS CLEARLY NOTED
ON THE DELIVERY NOTE.
- It should be borne in mind that our carriers are all part of national carrier
networks, and therefore your orders will enter a national freight system.
This means that the lorry or van that collects from Horchester Farm will not
be the one that delivers to your address.
- Whilst we all try our best to ensure that your goods arrive on time and
in good condition, accidents do happen and Rose of Jericho Limited MUST
BE notified of any damage or loss as soon as possible.
- In the event of non-delivery, it can take the carriers an appreciable amount
of time to trace the goods. We would prefer you to ring and check that your
goods have been despatched if you have any doubts concerning their non-arrival.
For full product specifications, refer to our Product
listing page.
All data and H & S Sheets can be downloaded from this web site.
TECH. ADVICE: From our Technical Department on 01935 83676. Email: info@rose-of-jericho.demon.co.uk